SFCC Employees Learn the Benefits of Change During Professional Development Day
“A college is a change agent; we are here to change people’s lives,” said Keith Houck, vice president for administrative services and chief business officer, Valencia Community College, during the opening session of South Florida Community College’s second annual Professional Development Day on Friday, Feb. 18.
In his presentation, “Why Can’t We Stay the Same and Get Better,” Houck discussed how an organization’s culture must transform to meet the needs of its workers. “The four basic employee needs are trust, compassion, stability, and hope,” he said. “To keep our employees engaged and support its success, an organization and its leaders must be willing to change to meet these needs.” Professional Development Day has become an annual event at SFCC.
“Professional Development Day was organized to provide SFCC employees an opportunity to engage in professional development and self-improvement at many different levels,” said Lynn MacNeil, Staff and Professional Development (SPD) Committee. “This year’s Professional Development Day emphasized strengthening student success, improvements and changes in technology, and awareness of college activities.”
A required session for SFCC employees was “Giving Our Best Strategies in Providing Outstanding Customer Service” with Jennifer Mattison of the Mattison Training Group. Mattison offered suggestions for delivering a better experience to SFCC students and their colleagues. Mattison discussed what customer service is, how to understand customer needs and wants, and how to present the best behaviors and attitudes to customers. “Customer service is the ability of an organization to consistently meet and exceed customers’ expectations,” she said. “You must understand your customers and their needs and wants before you can truly understand the value your product has for them.”
Dr. Cherie Stevens presented two sessions on “SUMO Paint: Graphics in the Cloud.” She provided an overview of the graphics software SUMO Paint. The software is available for free online by simply creating an account. It does not have to be purchased or installed and offers many of the same photo enhancement and correction tools and has similar graphic building abilities as Photoshop.
Other professional development sessions were “Delivering What Employees Want and Need to Succeed,” “Your Employee Benefits in a Nutshell,” “Dr. Stephen’s Clean Desk Secrets,” “Enhancing Student Engagement and Retention,” “QEP: The Highway Ahead,” “Crucial Conversations: Conflict Resolution,” “Student’s First Year Experience,” “Data Management Techniques in Excel,” “What’s Up with Health Care Reform,” and “Taking Stress out of College Life.”
“This year we had an excellent guest speaker and breakout sessions relevant to all employees,” said Susie Hale, director, Human Resources. “It proved to be a successful day.”